Your biggest enemy is being unremarkable.
If people are just passing through your restaurant or they just live in hotel and next day they are out — there are no emotions created. If this is a case they will not come back and your business lose money.
Hospitality industry is not about transactions, it is about emotions. Meaningful experience is a key element of loyalty and profit. Especially nowadays when people are tired of mass-market products and are hungry for customized experiences. And don't forget people are ready to pay fore a great value.
Your goal is to create emotional experiences, communicate with people, let them be a part of experience and provide opportunities for people to meet, connect and create. Those things will drive growth, loyalty and revenue.
If people are just passing through your restaurant or they just live in hotel and next day they are out — there are no emotions created. If this is a case they will not come back and your business lose money.
Hospitality industry is not about transactions, it is about emotions. Meaningful experience is a key element of loyalty and profit. Especially nowadays when people are tired of mass-market products and are hungry for customized experiences. And don't forget people are ready to pay fore a great value.
Your goal is to create emotional experiences, communicate with people, let them be a part of experience and provide opportunities for people to meet, connect and create. Those things will drive growth, loyalty and revenue.